ORDER TERMS AND CONDITIONS
A. HOW TO ORDER
A. PRICE BEAT POLICY
Parktown Stores practices a price Beat Policy on Sniper Africa/First Ascent/Capestorm products subject to the following terms:-
B. HOW TO ORDER
Place your orders with Parktown Stores making use of any of the following methods:
You may order online from the website, this will require registration as a customer. You can register by clicking on the link below Register Here. When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
You may call us at 012 335 6455 to place an order.
You may email your order to email@example.com
Visit our 4500m2 megastore in Pretoria to make your purchase in person
C. HOW TO PAY FOR YOUR ORDER
All transactions will be processed in South African Rands (ZAR).
1. CREDIT CARD PAYMENTS:
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options.
Credit card payments are accepted “live” via our website for online purchases. We reserve the right to request positive identification for all credit card purchases and to refuse delivery should we suspect fraudulent activity.
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.
2. EFT / DIRECT DEPOSIT PAYMENTS:
You have the option of making payment for online purchases via EFT or cash deposit. We do not accept cheque payments. Our banking details will be provided should you select this option when making an online purchase.
Goods will only be dispatched once payment clears our bank account which may take up to 3 working days. Should you require your payment to clear our account immediately we recommend one of the following:
Selecting the “immediate interbank transfer” option when making an EFT.
Making an EFT from a Nedbank account as this will reflect faster than if made from another bank.
Making a cash deposit into our Nedbank account
Goods will be set aside for a maximum of 42 hours while we await your proof of payment.
Should proof of payment not be received within 42 hours your order will automatically cancel and goods ordered will be returned to stock.
Kindly e-mail all proof of payments and deposit slips to: firstname.lastname@example.org
It is your responsibility to use the correct reference number when making payment via EFT or cash deposit into our bank account. The reference number to use is your order number which will be provided to you during the online purchase process.
Prices on our website are subject to change without notice. We will notify you if any item on your order has undergone a price change.
The website prices displayed are applicable to online purchases. In-store prices may differ from the website price.
Kindly contact us to confirm pricing should you be in doubt.
We do offer discounts for bulk purchases and for re-sellers. Kindly contact us for a quotation.
All prices are in South African Rand and include VAT
E. STOCK AVAILABILITY
Our website displays stock availability for our online store only and not for our physical store. To confirm stock availability at our physical store kindly contact us.
We strive to ensure that the displayed stock quantities on our website are correct. In the rare event that our displayed stock availability does not correspond to the physical stock at our warehouse and after having received payment for an item that is actually out of stock the following procedure will apply:
We will inform you of the discrepancy.
We will contact our suppliers to check on stock availability in which case we will inform you of availability, possible pricing differences and lead times.
We will offer alternative color and size selections if available.
We will refund the amount paid for the out of stock product on request.
F. DELIVERY OF ORDERS
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Our cutoff time for dispatch off orders is 12:00 Monday to Friday (Public Holidays excluded). Orders received after the applicable cutoff time will be dispatched the next working day.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you to provide a revised shipping schedule.
Parktown Stores warrants that we will dispatch your order once payment clears our account via your chosen delivery method. We cannot however guarantee that delivery will take place as arranged as we make use of external service providers. We will not accept liability for any delays / losses caused due to the actions of our delivery service providers.
It is the customers responsibility to ensure that a valid and correct delivery address is provided.
International customers must select the appropriate International Delivery Option.
Orders can be dispatched as follows:
SA POST OFFICE DELIVERY:
The post office will not deliver to your door but will deliver to your nearest post office where you can collect your order on presentation of your tracking number which we will provide. We have sent thousands of parcels via the SA post office without any major incidents.
A PO Box or physical address may be provided for post office delivery. The physical address will be used to determine the nearest post office to which your parcel will be delivered.
1. SA Post Office Standard Postage - (counter to counter usually 3 to 14 working days for delivery). This is the cheapest delivery option.
2. SA Post Office Speed Services Postage - (counter to counter 1 to 3 working days). Note that parcels posted on a Friday will be delivered as if posted on the following Monday.
We make use of Globeflight couriers & Courier Direct to deliver orders. Delivery is door to door and cannot be made to a PO BOX address.
We do not accept plot / farm / game reserve addresses for courier delivery. Delivery must be to a physical in town address.
We will provide you with a tracking number once your order has been dispatched. Customers can also arrange their own courier to collect orders.
1. Standard Courier Delivery (door to door 2-4 working days for delivery)
2. In City Courier Delivery to the following areas:- Johannesburg, Pretoria; East Rand and West Rand.
2. Courier Delivery - Major Cities:- 1-3 working days.
2. Courier Delivery - Towns:- 2-4 working days.
2. Courier Delivery - Overnight:- 1 working day to major cities.
Own Courier Collection – Customers may arrange for their own courier to collect orders but only after we have contacted you to confirm that your payment has cleared our bank account.
G. RETURNS & EXCHANGES
RETURNS FOR EXCHANGE AND REFUND OF NON-DEFECTIVE PRODUCTS
Customers are free to return for exchange or for refund any product purchased from Parktown Stores as long as the product is returned in its original unused state with all tags attached. Clothing and footwear must be returned within 30 days. Archery products, paintball products, airsoft products, air-guns (includes handguns), electronics and optics must be returned within 7 days. Clothing which has been washed may not be returned. A copy of the original invoice may be required.
Should you return items via postage or courier please include a note describing the reasons behind a request for exchange or refund. Please include as much detail as possible (contact details / return postal address / banking details for refunds). Customers are liable for postage / courier fees for goods returned to Parktown Stores.
Parktown Stores will post all goods returned for exchange via standard counter to counter postage making use of the SA Post Office (delivery in 3 to 14 working days). Should you require a speedier form of delivery or a counter to door service this must be requested.
Delivery costs must be prepaid before exchanges are dispatched.
RETURNS OF DEFECTIVE PRODUCTS
For details on the guarantees / warranties offered by our suppliers kindly visit their respective websites. Please contact us should you require any clarity.
Clothing and footwear are guaranteed against defective workmanship only. Damages caused by accident or wear and tear are not covered by any guaranty. We can however arrange for repairs to be carried out by our in-house tailor or by the garment manufacturer at a cost.Defective items returned will be assessed for repair/replacement or refund at our discretion as per the guarantee/warranty applicable to the particular product.